AZNursingHomeFails documents the record at Arizona skilled-nursing and rehabilitation facilities — dated correspondence, complaints, and the regulatory process that follows — in one sourced, cross-referenced place. It exists so that families' documented experiences, and the way oversight responds to them, don't simply disappear into an email thread. The first case is North Mountain Medical & Rehabilitation Center in Phoenix.
This site covers Arizona skilled-nursing facilities and rehabilitation centers specifically. Related healthcare-oversight matters that fall outside that scope live on sibling sites in the same family — see AzHealthFail.com, the parent hub.
This is a noncommercial project. It sells nothing, solicits no donations, and runs no advertising. It is published in the public interest as documentation and commentary on the conduct of licensed healthcare facilities and their operators — a matter of legitimate public concern.
Every documented claim is tied to a specific, checkable source — dated correspondence, a public record (an AZDHS complaint or inspection number), or an agency response. Nothing is published from memory, inference, or general reputation. Complaints and incidents are described as reported in the record, not as proven findings. Where a regulator has reached an outcome, we state what the record shows — and flag disputed or unresolved items as open. Commentary is labeled and kept separate. Read the methodology →
The affected resident is referred to as "my mother" or "the resident" — her name is kept off the public site even though it appears in the family's own correspondence with the facility and regulators. Facility staff below the leadership level are referred to by role rather than by name; named individuals are limited to leadership and corporate officers identified in public filings.
AZNursingHomeFails is an independent, noncommercial project and is not affiliated with, endorsed by, or connected to any facility, operator, or company named on it. Names are used for identification and commentary only.
Statements of fact are tied to a cited source. Incidents are described as reported in dated correspondence or complaints and are not asserted as proven findings; where an agency has made a finding (for example, a complaint survey citing no deficiencies), the record is stated as such, with any dispute noted as open. Statements characterizing a facility or operator are opinion based on the sourced record presented alongside them.
Nothing here is legal, medical, or financial advice, and using the site creates no professional relationship. If you believe something is inaccurate or unsupported by its cited source, please tell us — we correct errors and note the correction.
Tips, documents, and corrections: use the contact form (anonymous tips welcome) or email [email protected].