Step-by-step: AZDHS facility complaints, Adult Protective Services, CMS/Medicare billing, and the Long-Term Care Ombudsman — plus the AZ Dental Board where dental care is involved.
Who does what — AZDHS, APS/DES, CMS, the Long-Term Care Ombudsman, and the AZ State Board of Dental Examiners — with jurisdiction notes.
Where a nursing-home or rehab complaint goes — AZDHS, Adult Protective Services, CMS/Medicare, the Long-Term Care Ombudsman, and (for dental care) the AZ Dental Board.