Agency Directory

Where a healthcare complaint actually goes — and who has jurisdiction
Agency

AZDHS — Bureau of Medical Facility Licensing

The state agency that licenses Arizona nursing facilities and takes complaints about facility care.

Jurisdiction: AZ facility licensing, complaints, and surveys. Inspection history: azcarecheck.com

Official site →

Agency

Adult Protective Services (AZ DES)

Reports of abuse, neglect, or exploitation of a vulnerable adult.

Jurisdiction: vulnerable-adult abuse / neglect / exploitation.

Official site →

Agency

CMS / Medicare

Federal Medicare certification, billing concerns, and quality-of-care review.

Jurisdiction: federal Medicare certification, billing, and quality review.

Official site →

Agency

Arizona Long-Term Care Ombudsman

Advocacy for residents of licensed long-term care facilities.

Jurisdiction: resident advocacy & rights (not an enforcement agency).

Official site →

Agency

Arizona State Board of Dental Examiners

Complaints about dental care — the jurisdiction AZDHS lacks.

Jurisdiction: licensed dental care in Arizona.

Official site →