North Mountain Medical & Rehabilitation Center is a skilled-nursing and rehabilitation facility at 9155 N 3rd St, Phoenix, AZ 85020 (Arizona license NCI-2647). It is licensed to Radiant Hills Health Associates, LLC, owned by Bandera Healthcare LLC, whose member is The Ensign Group, Inc. As a licensed nursing facility it is regulated by AZDHS and, where Medicare-certified, subject to the federal Requirements of Participation.
AZDHS indicated a separate investigation should be opened regarding a denture-coordination failure. Its Bureau of Medical Facility Licensing noted AZDHS lacks jurisdiction over dental care and referred the matter to the Arizona State Board of Dental Examiners. Open.
AZDHS conducted a complaint survey (Inspection #INSP-0168859) and cited no deficiencies (reported to the family Mar 5, 2026). The complainant disputed the review on timeliness grounds in correspondence dated Mar 5, 2026 — this item is open.
AZDHS accepted a formal complaint (#00158496) alleging failures in timely assistance and dignity, response to medical urgency, staffing and supervision, discharge documentation, and records accuracy, and raising a potential provider-caused delay and improper Medicare billing. The complaint cited incidents dated Dec 6, Dec 8, and Dec 10, 2025 and Feb 6, 2026.
The family submitted a formal written grievance citing the admission, respiratory, and call-light concerns and invoking the federal right to a written grievance decision.
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